Your responsibilities, Call and Incident Handling:, Assist users over the telephone with their reported tickets, Handle and document all incoming requests or incidents within the contractually agreed timeframes (Response SLA) in Remedy ticketing..
2024-11-19 17:40:33Your responsibilities, Create Incident tickets for outages/exceptions, Respond to Alerts by following documented process, Monitoring of UNIX-based systems, Monitor Logs/Events, Monitoring thresholds such as CPU Utilization, disk space etc.,..
2024-11-19 17:40:33Your responsibilities, Prepare relevant entries to indirect Tax Accounts, Prepare, review and approve journal entries related to indirect taxes, Prepare, review and approve GL accounts reconciliation related to VAT, Ensure the accuracy of..
2024-10-24 11:40:46Your responsibilities, Level 2 troubleshooting of network and security technologies., Documentation – support procedure, inventory update., Vendor coordination with telecoms service provider & OEM., Involvement into all network - wired, wireless,..
2024-10-24 11:40:46Your responsibilities, Customer Cards back-office processing, Responsibility for all incoming garnishments, insolvencies, payouts to creditor, p-account entering/reverting, Communication with customers, as well as creditors and their..
2024-10-22 16:40:56